Privacy policy

In accordance with Law No. 78-17 of January 6, 1978 “Computing and Freedom” and the General Data Protection Regulations (GDPR), The Pole Lab is committed to protecting your privacy. Contact us at hello@thepolelabonline.com if you have any questions or concerns regarding the use of your personal data, we will be happy to help. By using this website or / and our services, you agree to the processing of your personal data as described in this privacy policy.


Personal data – any information relating to an identified or identifiable natural person.
Processing – any operation or set of operations carried out on personal data or on sets of personal data.
Data subject – a natural person whose personal data is being processed.
Child – a natural person under the age of 16.
Us – The Pole Lab

Principles of data protection

We are committed to respecting the following data protection principles:

  • Processing is legal, fair and transparent. Our processing activities have legitimate reasons. We always consider your rights before processing personal data. Upon request, we can provide you with information regarding processing upon request.
  • Processing is limited. Our processing activities correspond to a purpose for which personal data was collected.
  • The processing is carried out with a minimum of data. We collect and process only the minimum amount of personal data required for any purpose.
  • Treatment is limited in time. We will not keep your personal data longer than necessary.
  • We will do our best to ensure the accuracy of the data.
  • We will do our best to ensure data integrity and confidentiality.

Rights of data subjects

The data subject has the following rights:

  • Right to information – meaning you can know if your personal data is being processed; what data is collected; where they come from and why and by whom they are processed.
  • Right of access – meaning you have the right to access the data collected about you. This includes your right to request and obtain a copy of your personal data that has been collected.
  • Right to rectification – meaning you have the right to request rectification or erasure of your personal data that is inaccurate or incomplete.
  • Right to erasure – meaning that under certain conditions you can request that your personal data be erased from our records.
  • Right to restrict processing – meaning that under certain conditions you have the right to restrict the processing of your personal data.
  • Right to object to processing – which means that under certain conditions you have the right to object to the processing of your personal data, for example in the case of direct marketing.
  • Right to object to automated Processing – meaning you have the right to object to automated Processing, including profiling. You can exercise this right whenever there is a profiling result that produces legal effects that significantly affect you.
  • Right to data portability – you have the right to obtain your personal data in a machine-readable format or, if feasible, to transfer it directly to another database.
  • Right to lodge a complaint – in the event that we deny your request under the rights of access, we will provide you with a reason for denial. If you are not satisfied with the way your request has been handled, please contact us at hello@thepolelabonline.com
  • Right to help from supervisory authority – meaning you have the right to be helped by the CNIL and the right to other legal remedies such as claiming damages.
  • Right to withdraw your consent – you have the right to withdraw any consent given for the processing of your personal data.

Collected data

Information you have provided to us.

  • Through our contact forms, we can collect the following personal data: Last name, First name, E-mail. This information is necessary for us in order to understand and process your request as well as possible in order to provide you with a suitable product or service. We thus wish to improve your customer experience.
  • You can sign up for the various video subscriptions from the STRIPE application. Via this platform, we will be able to collect the following personal information: Title, Last name, First name, E-mail. SRIPE has its own privacy policy.
  • If you give us your explicit consent (checkboxes for example), we may collect the following personal information in order to send you automatic marketing e-mails: Last name, First name, E-mail. You are informed on each personal data collection form of the mandatory or optional nature of the responses by the presence of an asterisk (*). In the absence of mandatory information, registration to the website cannot be finalized.

Automatically Collected Information

When you browse the website, we also automatically receive the Internet Protocol address (IP address) of your terminal, allowing us to obtain more details about the browser and operating system used. We use persistent cookies to improve the user experience. These cookies are kept on your computer even after closing your browser and reused during future visits to our website. We may also use cookies to better understand how you interact with our website and thus better improve the services we offer you.

Information available to the public

We may collect information about you that is publicly available.

How do we use your personal data?

We use your personal data for legitimate reasons and with your consent. We may process your personal data for the following purposes:

  • Improve your customer experience.
  • Communicate and interact with you.
  • Provide you with the services you have requested.
  • Send you personalized offers.
  • Fulfill a legal or contractual obligation.
  • Manage course registrations.

In the context of a contract or the performance of contractual obligations, we process your personal data for the following purposes:

  • Provide you with a service;
  • Communicate with you for sales or invoicing.
  • Manage course registrations.

We will retain your billing information and other information collected about you in accordance with the law for accounting purposes or other obligations under the law.

Who else can access your personal data?

We will never share your personal data with strangers.

Certain third parties may occasionally have access to your data:

  • Robin D’Ercole, the webwebsite designer, solely for the purpose of improving your user experience on the webwebsite.
  • STRIPE, to manage subscription to The Pole Lab subscriptions.

We only work with processing partners who are able to ensure an adequate level of protection of your personal data. We will disclose your personal data to third parties or officials if we are legally required to do so. We may disclose your personal data to third parties if you have consented to it or if there are other legal grounds.

How do we secure your data?

We do our best to protect your personal data. We use secure protocols for communication and data transfer (HTTPS). We use anonymity and pseudonyms when appropriate. We regularly monitor our systems for possible vulnerabilities and attacks.

Even though we do our best, we cannot guarantee information security. However, we are committed to inform the CNIL of data breaches within 72 hours of finding the breach. We will also notify you if there is a threat to your rights or interests. We will do everything reasonably possible to prevent security breaches and assist authorities in the event of a breach.

If you have an account with us, please be aware that you must keep your username and password secret.


We use cookies to analyze the behavior of our visitors, administer the webwebsite, track user interactions, and collect user information. A cookie is a small text file stored on your computer. Cookies store information used to help make websites work. We can only access cookies created by our webwebsite. You can control your cookies with your browser. Choosing to disable cookies may prevent you from using certain functions.

You can oppose it at any time from your browser settings:

  • On Google Chrome: “Settings> Advanced settings> Privacy and security> Content settings> Cookies”.
  • On Mozilla Firefox: “Options> Privacy and security> Privacy> Cookies and website data”.
  • On Safari: “Preferences> Confidentiality> Cookies and webwebsite data”.
  • On Microsoft Edge: “Settings> Advanced settings> Privacy and services> Cookies”.

Required cookies:

Cookies may be required for you to use some important features on our webwebsite. These cookies do not collect any personal information.

Statistics cookies:

_ga, _gid: Cookies specific to Google Analytics

Google has its own privacy policy which you can view here.

As provided by the CNIL, we are exempt from the collection of consent for the deposit of these cookies. The data collected is not cross-checked with other processing. These cookies are used only for the production of anonymous statistics and do not make it possible to monitor the user’s browsing on other websites. We also implement anonymization of the IP address.

Third party cookies:

Pages on this website may include embedded content (eg videos, images, articles, etc.) from other websites. These contents behave in the same way as if the visitor went to this other website.

These webwebsites could collect data about you, use cookies, embed third-party tracking tools, track your interactions with these embedded content if you have a connected account on their webwebsite.

The NID cookie contains a unique ID that allows Google to save your preferences and other information, including your preferred language.

You can manage third-party services that may place cookies from our webwebsite by clicking on the “Management of third-party services” link in the footer of the website.


We do not intend to collect or knowingly collect information from children. We do not target children with our services.


You may be required to leave our webwebsite by clicking on certain links on our website. We do not assume any responsibility for the privacy practices of such other websites and recommend that you carefully read their privacy policies.

Contact information

The Pole Lab

Legal representative: Lucie BERET-BRUN and Marie MOULIN-MARCEROU, through SASU Pole Sport Art, managers of The Pole Lab.

Address :
1 rue des Isnards – 13770 Venelles
Phone: 06 80 20 13 90/06 63 85 37 62
E-mail: hello@thepolelabonline.com

Website designer
Boost My Com
Site : https://www.boost-mycom.com
E-mail : contact@boost-mycom.com

Website host
2 rue Kellerman – 59100 Roubaix
09 72 10 10 07

Supervisory authority:
National Commission for Informatics and Freedoms
3 Place de Fontenoy, TSA 80715, 75334 Paris CEDEX 07
01 53 73 22 22

We reserve the right to make changes to this privacy policy.